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naked Agility Ltd. Terms of Business

Thanks for choosing naked Agility Ltd. Our mission is to delight our customers with our knowledge, expertise, and professionalism in delivering onsite consulting and training. Our private consulting and training is provided onsite and is governed by our consulting Terms of Business described here.

Table of Contents

The rates, terms, and conditions that naked Agility Ltd. are proud to operate by…

Thanks for choosing naked Agility Ltd. Our mission is to delight our customers with our knowledge, expertise, and professionalism in delivering onsite consulting and training. Our private consulting and training is provided onsite and is governed by our consulting Terms of Business described here.   

If you are looking for our approach to engaging then please see  https://nkdagility.com/#our-services

NOTE: Due to the volatility of the GBP all invoices will be in EUR unless otherwise agreed.

Overview of our Terms

Try before you buy We are so confident that you will want to retain our consulting services that our initial first-day consultation rate will only be charged if you retain our services. Minimising your risk is very important to us, so for all virtual engagements (and in-person engagements greater than 5 days) we give you the option to cancel after the first day if you feel that we are incompatible with your organisation. At that point, we can call it quits and only T&E would be due.

Prices are variable based on length of commitment and agreements around travel, expenses, & training and are for illustrative purposes only.

Prices Starting from:

Type Private Rate(EUR) Public Rate(EUR)
Day Hour
Consulting

1,795

295

Training 4,495 595 1,0951,495

 

TLDR; 

  • Rates – All rates are subject to commercial considerations, and all rates are exclusive of Travel, Expenses, & VAT if applicable.
  • Onsite Fee – An additional fee is charged for Onsite Consulting and Training. This is calculated based on the number of expected travel days and is charged at the prevailing consulting or training rate.
  • IP – All rates are exclusive of IP ownership for software and documentation.
  • IR-35 – We do not operate under IR-35. Time-based reporting may add 40% risk mitigation for IR35.
  • Per Student Training – Additional per student costs apply depending on the training.
  • Purchasing Power – To be fair to all regions we offer discounted rates to secondary and tertiary.

Pre-Paid Consulting

We understand that sometimes our customers need shorter-term help. To support this we offer pre-paid hours in blocks of 7 (at the standard consulting rate above) that can be purchased by the customer. We will add a credit to your account that can be used by contacting naked Agility Ltd and scheduling remote time with one of our consultants. We will always endeavour to respond quickly, however, as we may be onsite with other customers we may not be able to schedule quickly.

Pre-paid consulting of 40h or less are due in advance.

Supporting the World

In an effort to help the world build better software and to meet this goal with greater professionalism, reliability, quality, and value we offer training and consulting at lower rates in non-primary markets.

Primary Markets

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Korea, Luxembourg, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom, United States

Non-Primary Markets

All countries not listed as primary.

Invoicing, Expenses, & Cancelation

Invoicing

naked Agility Ltd will submit electronic invoices upon completion of the engagement or monthly, whichever comes first. Unless otherwise agreed, all invoices are payable within fourteen (14) days of receipt (NET14). naked Agility Ltd reserves the right to charge interest at 8%* above bank base rate on overdue accounts.

This figure will reflect UK Government guidelines for Late commercial payments: charging interest and debt recovery.

Travel & Expenses (T&E)

If travel is required, naked Agility Ltd will invoice travel & expenses upon completion of the engagement or monthly, whichever comes first. Associated travel and expenses for each onsite week will be invoiced as actual expenses for air, lodging, and ground transportation. Per diem will be billed at 35 GBP per day or actual expenses.

naked Agility Ltd will endeavour to minimise the cost of travel and expenses where possible however our consultants have family’s and do expect to be home at the weekend. This is however sometimes not possible or counterproductive. We are based in Scotland and engagements outside Europe will generally require that consultants do not travel home at the weekend.

note It may be more cost-effective for the customer to book travel and accommodation.

Cancellation Policy

You may cancel or reschedule an engagement fifteen (15) or more business days prior to the engagement at no charge. If cancellation occurs ten (10) to fourteen (14) business days prior to the engagement date(s), you will incur a cancellation fee equal to 20% of the engagement price. You are responsible for paying 100% of the engagement price if you cancel nine (9) business days or less prior to the engagement dates.

Please note that cancellation fees will not be credited to any other engagements. naked Agility Ltd will always accommodate movement of engagement dates whenever possible.

Health & Safety

We take our responsibility for our employees and our students very seriously. Everyone participating in our training/consulting or interacting with our trainers/consultants are required to comply with the host countries current medical recommendations for vaccines, attire, and other recommendations to protect the health and safety of all involved.

Please ask for the current vaccination status of your trainer/consultant for any and all of your countries requirements. We will make sure they meet any requirements before going onsite.

Engagement Model

Privacy & Confidentiality

We will always protect the privacy and confidentiality of our customers at all times. We also believe that it is important to spread knowledge. We stake our reputation on the knowledge that we have and the advice we give and we practice naked consulting wherever possible. Just as you benefit from posts our consultants write when they are working elsewhere, it’s probably how you found us, others can benefit from what we learn when working with you.

If we spot sub-optimal process behaviours or technical faults that are not unique to you that we feel the wider community will benefit from being warned about them, we write a blog post. If we encounter technical issues or problems that others might also encounter, we blog about them. Ultimately our preferred situation is that all of our customers are able to solve all their issues by finding the answer, for free, online. That way we can focus on solving the really hard stuff and documenting it.

Our consultants take great pains to make sure that no identifiable information is contained in the blog posts they write. They scrub screenshots and use generalities of the industry. While you may still see yourself in the blog posts, rest assured that everyone else in your industry is thinking the same things… “Was this us?”

If you want to pre-moderate each post that’s OK too. If you find you want to post moderate we can accommodate (default position). And if you want to write a post yourself we would be happy to have your guest post on our site.

Engagement Owner

The customer will provide an Engagement Owner who can commit to providing timely responses to help facilitate a smooth engagement. This person should have access to knowledgeable individuals to ensure quick resolution of any questions and decisions during the engagement.

Engagement Backlog & Change Management

At all times naked Agility Ltd will endeavour to meet your needs and as such we want to provide flexibility. As such we will create a backlog prior to the engagement. During the engagement, we will work through as much of the backlog as possible in the time available. At any time the Engagement Owner is free to refine the backlog in consultation with our consultants.

Equipment Requirements

Our consultants bring their own equipment onsite and store all of their documents and files in Office 365. They generally need public network access for Phone and Tablet with private network access for Laptops. Our hardware runs the latest version of all software, including OS, with all possible patches applied. They all also run Microsoft approved Antivirus and Antispyware with encrypted data. Our consultants need to work fast and secure and as such always run on the latest hardware. We often replace the hardware on a yearly basis to maintain the highest performance and productivity, and the specks are the highest possible to achieve in the relevant form factor.

All estimates are based on consultants being able to use their own equipment and collaborate through Office 365.

Technical Requirements

For technical consulting engagements, naked Agility Ltd will need access to your servers and service accounts. Please make sure that these and any other technical requirements specific to conducting work onsite at your place of business are available in a timely manner.

Code, Scripting, & IP

Our consultants do not work for you, they work for us. Our primary business is DevOps and Agility (yours is not) and we retain the IP and ownership of all work undertaken onsite or remote. Customers shall be granted a perpetual, but not exclusive, licence to use and modify anything that we create for them.

OUR TEAM

We believe that every company deserves high quality software delivered on a regular cadence that meets its customers needs. Our goal is to help you reduce your cycle time, improve your time to market, and minimise any organisational friction in achieving your goals.

naked Agility Limited is a professional company that offers training, coaching, mentoring, and facilitation to help people and teams evolve, integrate, and continuously improve.

We recognise the positive impact that a happy AND motivated workforce, that has purpose, has on client experience. We help change mindsets towards a people-first culture where everyone encourages others to learn and grow. The resulting divergent thinking leads to many different ideas and opportunities for the success of the organisation.