naked Agility Ltd. Terms of Business

Engagement Model

Privacy & Confidentiality

We will always protect the privacy and confidentiality of our customers at all times. We also believe that it is important to spread knowledge. We stake our reputation on the knowledge that we have and the advice we give and we practice naked consulting wherever possible. Just as you benefit from posts our consultants write when they are working elsewhere, it’s probably how you found us, others can benefit from what we learn when working with you.

If we spot sub-optimal process behaviours or technical faults that are not unique to you that we feel the wider community will benefit from being warned about them, we write a blog post. If we encounter technical issues or problems that others might also encounter, we blog about them. Ultimately our preferred situation is that all of our customers are able to solve all their issues by finding the answer, for free, online. That way we can focus on solving the really hard stuff and documenting it.

Our consultants take great pains to make sure that no identifiable information is contained in the blog posts they write. They scrub screenshots and use generalities of the industry. While you may still see yourself in the blog posts, rest assured that everyone else in your industry is thinking the same things… “Was this us?”

If you want to pre-moderate each post that’s OK too. If you find you want to post moderate we can accommodate (default position). And if you want to write a post yourself we would be happy to have your guest post on our site.

Engagement Owner

The customer will provide an Engagement Owner who can commit to providing timely responses to help facilitate a smooth engagement. This person should have access to knowledgeable individuals to ensure quick resolution of any questions and decisions during the engagement.

Engagement Backlog & Change Management

At all times naked Agility Ltd will endeavour to meet your needs and as such we want to provide flexibility. As such we will create a backlog prior to the engagement. During the engagement, we will work through as much of the backlog as possible in the time available. At any time the Engagement Owner is free to refine the backlog in consultation with our consultants.

Equipment Requirements

Our consultants bring their own equipment onsite and store all of their documents and files in Office 365. They generally need public network access for Phone and Tablet with private network access for Laptops. Our hardware runs the latest version of all software, including OS, with all possible patches applied. They all also run Microsoft approved Antivirus and Antispyware with encrypted data. Our consultants need to work fast and secure and as such always run on the latest hardware. We often replace the hardware on a yearly basis to maintain the highest performance and productivity, and the specks are the highest possible to achieve in the relevant form factor.

All estimates are based on consultants being able to use their own equipment and collaborate through Office 365.

Technical Requirements

For technical consulting engagements, naked Agility Ltd will need access to your servers and service accounts. Please make sure that these and any other technical requirements specific to conducting work onsite at your place of business are available in a timely manner.

Code, Scripting, & IP

Our consultants do not work for you, they work for us. Our primary business is DevOps and Agility (yours is not) and we retain the IP and ownership of all work undertaken onsite or remote. Customers shall be granted a perpetual, but not exclusive, licence to use and modify anything that we create for them.