How do you decide whether to pivot or stay the course? (Nokia story)

Published on
3 minute read

The Role of the Product Owner: Navigating the Agile Seas 🌊 

In the ever-changing waters of Agile project management, the role of a product owner is both challenging and exhilarating.  

You’re not just a project manager; you’re a visionary, a strategist, a navigator. 

  • Are You Ready to Make Big Decisions:  

Even decisions that seem small can have significant impacts. How do you prepare for this responsibility? Think about aligning your decisions with the long-term vision of the product. Are you willing to ask the hard questions and sometimes challenge the status quo to ensure alignment with the strategic goals? 🤔 

  • Can You Decide with Incomplete Information: 

The Agile world doesn’t always give you the luxury of time or complete data. How can you become comfortable making decisions in uncertainty? Consider developing a keen sense for market trends, learning to interpret incomplete data, and relying on a combination of experience, instinct, and analysis. 🧭 

  • How to Balance Data with Instinct:  

Do you trust your gut, or do you rely solely on data? Finding the right balance is key. Reflect on your past experiences, combine them with quantifiable data, and listen to your intuition. Remember, sometimes the numbers don’t tell the whole story. 📊❤️ 

Tips for Product Owners: Crafting Success with Each Decision ✨🎯 

As a product owner, every decision you make carves the path for your project. How do you ensure these decisions are stepping stones to success? 

  • Engage Regularly: Regularly diving into discussions with your team and stakeholders can provide valuable insights. Foster an open environment where feedback is encouraged and valued. This not only keeps you informed but also builds trust and respect within your team. 💬🤝 

  • Keep a Finger on the Pulse: Are you keeping up with market trends and customer feedback? Staying informed helps you anticipate and pivot effectively. Continuously gather and analyse customer feedback, and keep an eye on what your competitors are doing. 🌍💡 

  • Reflect and Learn: How often do you look back at past decisions? There’s wisdom in hindsight. Regular reflection can help you identify what worked, what didn’t, and how you can improve. Make this an integral part of your decision-making process. 🤔📚 

Embracing Agility: Adopting a Mindset Beyond Methodologies 🧠💫 

Remember, Agile is more than a methodology; it’s a mindset that embraces change and continuous improvement. 

  • Are You Truly Open to Change?: How flexible are you when unexpected changes come your way? Agile requires a mindset that is not just open to change but also proactively seeks it out as a means for improvement. It involves being adaptable and willing to pivot strategies when necessary. 🌪️ 

  • Feedback Over Rigid Plans: Do you value real-time feedback over sticking rigidly to the plan? The ability to dynamically adjust your plans based on continuous feedback is a crucial aspect of Agile. This may involve changing course mid-project, something traditional methodologies might resist. 🗣️🔁 

  • Cultivate Continuous Learning: How do you foster a culture that learns from each action, each feedback? Encourage your team to see every task, meeting, and sprint as an opportunity to learn something new. This mindset not only improves your product but also your team’s skills and cohesion. 🌱📈 

Commanding the Agile Ship with Assurance and Agility ⛵👩‍✈️ 

As the captain of the Agile ship, the decision to pivot, continue, or abandon a project lies in your hands. With a blend of the right strategies, mindset, and understanding, steer through these decisions with confidence and lead your team towards the shores of success. 

Embrace change, value feedback, and never forget: every decision every challenge is a new opportunity to excel in your Agile journey. 

Key Takeaways: 

  • 🔄 How will you decide to pivot or persevere? 

  • 🚫 Can you identify and avoid the sunk cost fallacy? 

  • 🤔 Are you ready to adopt an Agile mindset for navigating change?

So the question is how do you decide whether you pivot or stay the course? This is something that quite often will need to make a decision at either at the Sprint review or pretty close after it, where the product owner decides whether we’re going to pivot and change direction based on what we learned, cancel the whole thing, or we need to stay the course.

I think it’s going to depend on an awful lot of factors. There’s loads of things that the product owner is going to have to take into account: what the business wants, the direction the business is going, what the stakeholders want if they’re separate groups, what the customers want, and what direction is going, and what the team wants as well, and what the current state of the product is. So all of that information kind of comes into this funnel, and then you have to make that decision. Sometimes the right decision is to walk away, so sometimes that’s going to be the right decision.

You want to be really careful and avoid the sunk cost fallacy, right? Where if you’ve invested so much money in something that you feel like you can’t let it go and you have to keep moving it forward. I worked at a bank here in the UK called Intelligent Finance, and they were anything but, by the way. It was an oxymoron. But they had this XML-based form generation system, and they invested so much money in it that they had to use it. They kept using it going forward even though it was demonstratively and arguably the wrong implementation, that there were better ways to solve the problem.

When it was solved at the time, that was the right way, and I think that’s an example of staying the course when you shouldn’t stay the course. That should just be, let’s figure out how to solve this problem a different way that’s more effective.

Another great example, probably one of my favourites, is Nokia. Microsoft bought Nokia, and Satya had to make a choice, right? Do we stay the course? Do we keep moving forward, or do we pivot? Maybe we do something a little bit different, or do we have to just abandon it? His choice, based on all the information he had at the time, was to abandon it, which was probably the right choice to make. But that was what, an eight or nine billion dollar write-off of investment Microsoft had just bought it.

As soon as he came in as CEO, he actually—there’s, if you’ve read his book—he arrived at Microsoft just too late to stop the deal. He didn’t want the deal to go through at all, and it was too late for it to stop. So it was immediately upon the purchase, he was like, we’re going to have to write this down, we’re going to have to write it off.

The implications are huge, right? Because that has implications at that level, that has implications on share price, it has implications on other companies, on vendors, on all of the companies that have built up things that they were building on top or delivering in combination with Windows Phone. And yeah, they had to kill it.

So as a product owner, you’re accountable, right? In that case, Satya was the product owner for Microsoft, the CEO. Hopefully, your decisions won’t be as big or as scary as that, but they can be as big and scary within the context of what it is that you’re doing. It’s your call, right? And you need to make that call with incomplete information. If you wait long enough that you’ve gotten all the information you need, it might be too late.

So sometimes you have to make that call, place that bet, or fold when based on the information you have, based on your gut. You’ve got the data available, and then add your gut feel to it. What do you think is going to happen? Work for probabilities.

So don’t keep investing in something that you don’t believe is going anywhere. Thanks for watching the video. If you enjoyed it, please like, follow, and subscribe. I always reply to comments, and if you want to have a chat about this or anything else, Agile, Scrum, or DevOps, then please book a coffee with me through Naked Agility.

Product Owner Decision Theory People and Process Agile Product Management Decision Making Agile Project Management Pragmatic Thinking Scrum Product Development Accountability Agile Strategy

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