Explores how inefficient processes, not individual shortcomings, hinder developer productivity and performance, highlighting the need for systemic improvements.
I once heard a leader say, “This developer is too slow.” No, the process was slow.
If someone on your team is struggling, it’s not a personal failing—it’s a system failure. Maybe they weren’t given the right training. Maybe work sits in review for weeks. Maybe the handoffs between teams are a mess.
Nigel Thurlow puts it perfectly:
“You never measure a person, ever. You only ever measure a process. You improve the system, never the people within it.”
People don’t fail in a vacuum. The system sets them up for success or failure. If you’re spending time trying to fix the person, you’re missing the real problem.
Want better performance? Fix the process.
Have you ever seen someone get blamed for a system failure?
If you've made it this far, it's worth connecting with our principal consultant and coach, Martin Hinshelwood, for a 30-minute 'ask me anything' call.
We partner with businesses across diverse industries, including finance, insurance, healthcare, pharmaceuticals, technology, engineering, transportation, hospitality, entertainment, legal, government, and military sectors.
Xceptor - Process and Data Automation
Philips
Capita Secure Information Solutions Ltd
Higher Education Statistics Agency
Workday
Brandes Investment Partners L.P.
Akaditi
Big Data for Humans
Trayport
Genus Breeding Ltd
ALS Life Sciences
Bistech
Ericson
Schlumberger
Lockheed Martin
Illumina
Flowmaster (a Mentor Graphics Company)
MacDonald Humfrey (Automation) Ltd.
Washington Department of Transport
Ghana Police Service
Department of Work and Pensions (UK)
Washington Department of Enterprise Services
Royal Air Force
New Hampshire Supreme Court
Teleplan
MacDonald Humfrey (Automation) Ltd.
Sage
Epic Games
ALS Life Sciences
Schlumberger
