I still see teams measuring individual cycle time as if that tells them anything useful. It doesn’t.
If you’re measuring a person’s speed, you’re missing the point. The problem is never the individual, it’s the system they’re operating in. You don’t measure a single cog in a machine; you measure how well the whole thing runs.
When work sits in queues, when reviews take forever, when people are overloaded with work in progress, those are the real bottlenecks. Measuring how fast someone moves a ticket through their own swim lane tells you nothing about flow.
Want to move faster? Stop monitoring individuals. Start looking at lead time, throughput, and process cycle efficiency (PCE). Fix the system, and the people will be able to do great work.
Where have you seen individual measurement lead to bad incentives? Drop your thoughts in the comments.
Smart Classifications
Each classification [Concepts, Categories, & Tags] was assigned using AI-powered semantic analysis and scored across relevance, depth, and alignment. Final decisions? Still human. Always traceable. Hover to see how it applies.
Our Happy Clients
We partner with businesses across diverse industries, including finance, insurance, healthcare, pharmaceuticals, technology, engineering, transportation, hospitality, entertainment, legal, government, and military sectors.
MacDonald Humfrey (Automation) Ltd.
Brandes Investment Partners L.P.
Cognizant Microsoft Business Group (MBG)
Emerson Process Management
Xceptor - Process and Data Automation
Washington Department of Enterprise Services
New Hampshire Supreme Court
Washington Department of Transport
Department of Work and Pensions (UK)
Nottingham County Council
MacDonald Humfrey (Automation) Ltd.
Cognizant Microsoft Business Group (MBG)
