Imagine a manufacturing plant where someone decides to measure how fast one worker moves a part from their station to the next.
They speed up. They move parts as fast as possible. But downstream, the parts pile up because the system isn’t ready for them. The bottleneck isn’t fixed. Nothing actually gets delivered faster.
This is exactly what happens when you measure individual cycle time in knowledge work. Someone finishing tasks quickly doesn’t mean anything if those tasks sit in queues, waiting on reviews, approvals, or handoffs.
Speed comes from fixing the system—not from pushing people to move faster.
Who’s still measuring individual cycle time in 2025?
If you've made it this far, it's worth connecting with our principal consultant and coach, Martin Hinshelwood, for a 30-minute 'ask me anything' call.
We partner with businesses across diverse industries, including finance, insurance, healthcare, pharmaceuticals, technology, engineering, transportation, hospitality, entertainment, legal, government, and military sectors.
Trayport
DFDS
Teleplan
Philips
Kongsberg Maritime
Higher Education Statistics Agency
New Signature
Schlumberger
Slaughter and May
ProgramUtvikling
Lean SA
Jack Links
Brandes Investment Partners L.P.
Cognizant Microsoft Business Group (MBG)
Deliotte
Epic Games
Ericson
YearUp.org
New Hampshire Supreme Court
Royal Air Force
Department of Work and Pensions (UK)
Nottingham County Council
Ghana Police Service
Washington Department of Enterprise Services
Hubtel Ghana
Epic Games
Akaditi
Philips
Milliman
Microsoft