Executives want predictability

TL;DR; If your teams do not have a clear, enforced Definition of Done, you are creating hidden risks and unreliable forecasts, which leads to missed deadlines and frustrated customers. Treating “Done” as negotiable means you are not delivering real value or predictability. Make sure your teams only mark work as done when it meets objective, enforceable standards to ensure true progress and trustworthy commitments.

Published on 31 March 2025

Written by Martin Hinshelwood

1 minute read

https://nkdagility.com/resources/sJJYz51QG0O

Executives want predictability. Stakeholders want transparency. Investors want confidence. But if your organisation treats “Done” as a moving target, all you’re really delivering is a well-packaged lie.

Every time a team marks work as “done” without a concrete, enforced Definition of Done, they’re not shipping value—they’re accumulating hidden risk. Incomplete testing, unverified security, missing automation—all pushed downstream until the cost explodes at the worst possible moment. And then leadership wonders why deadlines slip, costs balloon, and customers get frustrated.

If your DoD is vague, subjective, or varies sprint to sprint, your forecasts are fiction. You’re not managing an Agile organisation. You’re running a hope-based delivery model where quality is optional, and failure is inevitable.

Done must be non-negotiable. A working increment must meet an objective, enforceable standard—automated testing, security, compliance, performance, deployment readiness. Anything less isn’t agility. It’s professional negligence.

Stop reporting progress on half-baked work. If Done isn’t real, neither are your commitments.

Does your organisation truly know when something is Done?

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