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Operational Practices: Streamlining Workflows for Continuous Improvement

Techniques and strategies to streamline workflows, optimise resources, enhance collaboration, and drive continuous improvement for effective value delivery.

Techniques and strategies for improving operational efficiency and delivery.

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Overview

Operational Practices encompass the techniques and strategies that organisations employ to enhance their operational efficiency and delivery capabilities. These practices are essential for fostering a culture of continuous improvement, enabling teams to respond swiftly to changing demands while maintaining high-quality outputs. By integrating methodologies such as Lean, Agile, and DevOps, organisations can streamline workflows, reduce waste, and optimise resource allocation.

The significance of Operational Practices lies in their ability to create a predictable and sustainable environment for value delivery. They empower teams to establish clear processes, enhance collaboration, and leverage data-driven decision-making, which collectively contribute to improved performance and customer satisfaction. This long-term, systemic approach ensures that operational improvements are not merely reactive but are embedded within the organisational culture, promoting resilience and adaptability.

Operational Practices also facilitate the alignment of team efforts with strategic goals, ensuring that every action taken contributes to the overarching mission of the organisation. By focusing on these practices, teams can cultivate an environment where innovation thrives, and value is consistently delivered, ultimately leading to a more agile and responsive organisation that can navigate the complexities of modern product development and market dynamics.

Learn More about Operational Practices

Videos

3 core practices of Kanban. Actively managing work items in a workflow.

Explains how to actively manage Kanban workflows by monitoring work in progress, resolving bottlenecks, and optimising flow for greater efficiency and value delivery.
Videos

My journey with Kanban and why I actively recommend it to clients.

Explains how adopting Kanban improves workflow, predictability, and transparency for any team or industry, offering practical insights and benefits over traditional approaches.
Videos

How long does it take to transition from project management to Kanban?

Learn how to move from traditional project management to Kanban, including steps, benefits, and tips for a smooth, gradual transition to Agile workflows and continuous improvement.
Videos

Does Kanban integrate into a Scrum environment?

Explains how Kanban can be integrated with Scrum to improve workflow visibility, provide key metrics, and enable continuous improvement in agile teams.
Videos

Getting started with Kanban.

Learn how to launch a Kanban pilot, define workflows, use metrics like cycle time and throughput, and foster continuous improvement for better team productivity.
Blog

Blocked Columns on Kanban Boards Obfuscate Workflow and Undermine Effectiveness

Using Blocked columns on Kanban boards hides workflow issues, causes task stagnation, and reduces transparency. Use tags to indicate blockages and maintain clarity.
Videos

What is Kanban?

Explains Kanban as a flexible strategy for visualising, analysing, and improving workflows, enabling continuous improvement and efficiency across any team or process.
Videos

How Do You Know the Value Currently Delivered in Your Organization?

Learn how Evidence-Based Management helps organisations measure delivered value using key metrics like customer satisfaction, employee engagement, and product usage data.
Videos

Temperance in Agile: Why Less is More

Explores how practising moderation in Agile—by keeping backlogs lean, limiting work in progress, and focusing on value—boosts team efficiency and reduces waste.
Videos

Quotes: Less is More. True or False?

Explores how applying ’less is more’ in Agile boosts productivity and quality by focusing on high-value tasks, reducing waste, and streamlining team workflows.
Blog

Why Most Scrum Masters Are Failing and What They Should Know

Many Scrum Masters lack core Scrum knowledge and technical skills, leading to poor team support. Learn key competencies needed for effective, measurable impact.
Videos

Cloud Migration Without the Mayhem: How to Move Legacy Systems Safely and Set Your Teams Up for Success

Worried about cloud migration chaos? Discover why a hybrid approach beats “lift and shift” and how to align teams for a seamless, risk-free transition.
Tags

Azure DevOps

Azure DevOps is a product from Microsoft that provides tools around CI/CD, collaboration, and agile project management. Other names are Team Foundation Server, TFSOnline, Visual Studio Online (VSO), and Visual Studio Team Services.
Signals

Not all surprises in product development are true unknowns

Many product development surprises stem from poor backlog management, not true unknowns. Regular refinement and reflection help teams anticipate and reduce unexpected issues.
Tags

Service Level Expectation

A Service Level Expectation predicts how long work items take to complete, helping Scrum Teams improve workflow, identify issues, and set clear delivery timelines.
Signals

Technical debt isn’t just messy code

Technical debt includes slow feedback, fragile systems, and manual processes that hinder progress. Addressing it early with automation and testing reduces long-term costs.
Signals

Technical debt cripples business agility and slows engineers down

Technical debt limits business agility, slows engineering, and hinders innovation. Managing it with automation and transparency is key to staying competitive and responsive.
Signals

If teams struggle with quality or delivery, the problem is often the system

Team issues with quality or delivery often stem from weak systems, lacking clear standards, automation, and leadership support—not just team performance.
Signals

Rethinking Dev-Test-Staging-Production Pipelines for Safety

Explores why traditional Dev-Test-Staging-Production pipelines fall short and highlights audience-based deployment for safer, faster feedback in real production environments.
Tags

Acceptance Test Driven Development

Drive high-quality software development with Acceptance Test Driven Development (ATDD). Define clear, testable acceptance criteria before implementation to ensure alignment with business needs.
    Tags

    Agile Frameworks

    Explore and compare Agile frameworks. Understand their principles, applications, and impact on organisational agility and value delivery.
    Signals

    Every delay increases the risk of failure

    Delaying software releases increases failure risk. Frequent, small releases improve success rates, adaptability, and recovery, as shown by CHAOS Report and DORA metrics.
    Signals

    Why Slow Processes Impact Developer Productivity and Performance

    Explores how inefficient processes, not individual shortcomings, hinder developer productivity and performance, highlighting the need for systemic improvements.
    Signals

    A changing Definition of Done undermines quality and predictability in teams

    Frequent changes to the Definition of Done reduce team quality and predictability. Consistent, enforced standards are key to reliable delivery and continuous improvement.
    Tags

    Platform Engineering

    Platform Engineering is the practice of designing, building, and maintaining internal platforms that enable developers to deliver value independently, reliably, and at pace.
    Signals

    Frequent releases are not just a technical strategy

    Frequent software releases reduce risk, enable faster feedback, and help teams adapt to user needs, preventing costly mistakes and improving overall performance.
    Signals

    Staging Environments Do Not Prevent Production Failures

    Staging environments can’t fully replicate production, often leading to false confidence. Real risk reduction comes from safe, incremental releases to actual users.
    Signals

    Too much refinement wastes time

    Balancing backlog refinement prevents wasted effort and chaos. Aim for just enough detail so developers can plan sprints confidently without over-preparing or guessing.
    Signals

    Agile without a usable working product is just expensive theatre

    Highlights the importance of delivering a usable product each sprint in Agile, warning against focusing on process over outcomes and emphasising real value over rituals.
    Signals

    Scrum Masters are not glorified meeting schedulers

    Scrum Masters must have technical and business expertise to guide teams, improve code quality, and drive real agility—not just schedule meetings. Coding skills are essential.
    Signals

    Microsoft shift from 2-year cycles to 3-week Sprints caused team anxiety

    Microsoft’s switch to 3-week Sprints increased team anxiety due to greater transparency, exposing inefficiencies but enabling faster, more frequent software delivery.
    Tags

    Definition of Ready

    Ensuring backlog items meet a clear, actionable standard before sprint planning.
    Signals

    Understanding Blocked Columns and Stalled Work in Project Boards

    Explains why using blocked columns for stalled tasks on project boards harms workflow, and suggests better ways to highlight and address blocked work without losing progress.
    Signals

    Scrum Masters: Enabling Teams, Fostering Agility, Removing Blockers

    Explains the Scrum Master’s role in ensuring team delivery by fostering agility, removing blockers, and being accountable for improving team effectiveness each sprint.
    Videos

    The Power of Technical Excellence in Agile Development

    Explores how technical excellence in Agile development reduces risk, prevents technical debt, and boosts product quality and delivery speed through strong engineering standards.
    Signals

    Why Organisations Believe Their Software Is Too Complex for CD

    Many organisations cite software complexity as a barrier to continuous delivery, but real obstacles are technical debt and lack of investment in quality and automation.
    Blog

    The Sprint is a container for Planning and not necessarily for Delivery

    Explains how Scrum Sprints are primarily for planning, not fixed delivery, and discusses aligning delivery schedules, continuous deployment, and improving software quality.
    Videos

    The Problem with Incompetent Scrum Masters: Why Lack of Skills in Team Context Results in Poor ROI

    Incompetent Scrum Masters reduce team performance and ROI by lacking key skills. Learn how to measure their impact using innovation, usage, and delivery metrics.
    Videos

    Embrace Simplicity: How to Transform Complexity into Continuous Delivery Success

    Explains how simplifying complex software and committing to change enables continuous delivery, highlighting the need for cultural shift, resilience, and ongoing improvement.
    Signals

    If every release feels high-risk, you lack a true Definition of Done

    Releases feel risky when teams lack a clear Definition of Done. Learn how a strong DoD ensures stress-free, reliable software delivery with built-in quality and security.
    Signals

    A two-day Scrum Master certification doesn’t make you a Scrum Master

    Practical experience is essential for effective Scrum Masters; certification alone is insufficient. True expertise comes from guiding teams, solving challenges, and delivering value.
    Videos

    Special Sprints: Agile Banditry or Risk Management?

    Explores why special sprints like Sprint Zero or hardening sprints undermine Agile by delaying work, increasing risk, and reducing continuous delivery of usable products.
    Videos

    Mastering Agile: 3 Essential Strategies to Boost Your Team's Sprint Success

    Learn three key Agile strategies: define clear completion criteria, avoid overcommitting in Sprints, and prioritise backlog refinement for better team productivity.
    Blog

    Professional Scrum Developer (.NET) Training in London

    Intensive five-day course for software developers covering Scrum, Visual Studio 2010, .NET, and Agile practices through hands-on team sprints and real-world case studies.
    Tags

    Common Goals

    Common Goals are a first principle of effective delivery. They align strategy with execution, enabling every decision, every Sprint, and every line of code to serve a shared purpose. Without them, you don’t have a system—you have disconnected activity.
    Videos

    The Overlooked Virtue of Agility: Diligence

    Explores why diligence—consistent attention to quality and standards—is vital in Agile teams, how it’s often overlooked, and practical steps to foster it for lasting success.
    Guides

    Detecting Agile BS

    Discover more about Detecting Agile BS and how it can help you in your Agile journey!
    Signals

    What Makes an Effective Scrum Master Beyond Meeting Facilitation

    Explores key qualities of an effective Scrum Master, focusing on team empowerment, backlog management, collaboration, and removing organisational barriers for lasting impact.
    Videos

    Detecting Agile BS: Lessons from the US Department of Defense

    Learn how to spot fake Agile practices using six key questions from the US Department of Defense, and discover steps to assess and improve true Agile maturity in organisations.
    Signals

    “Teams are self-managing

    Explains how self-managing teams in Scrum need structure and leadership, clarifying the Scrum Master’s role in maintaining clarity, alignment, and effective self-management.
    Videos

    Unlocking Continuous Delivery: How Feature Flags Transform Software Development

    Explains how feature flags enable safe, incremental software releases, support continuous delivery, and use user feedback to improve features before full rollout.
    Videos

    The Power of Metrics: Why PAL-EBM is Essential for Your Organization

    Learn how evidence-based metrics drive organisational success, avoid negative behaviours, and enable transparent, data-driven decisions for leaders and teams at all levels.
    Blog

    Guidance: A Branching strategy for Scrum Teams

    Explains an effective branching strategy for Scrum teams, covering best practices, common pitfalls, and step-by-step guidance for managing code, releases, and bug fixes.
    Tags

    Scaling

    Coordinate multiple teams to deliver complex products while preserving agility. Focus on alignment, flow, and value delivery across the enterprise using lean principles and adaptive product structures.
    Blog

    What my father taught me about Evidence-based Management (34 years before it was invented!)

    Explores how evidence-based management uses data-driven practices to improve organisational agility, value delivery, and decision-making in both business and software contexts.
    Blog

    TFS for cross team and cross business line work item tracking

    Explains how to use a single Team Project and Team Field in TFS to streamline cross-team work item tracking, reporting, and collaboration across business lines.
    Tags

    Liberating Structures

    Liberating Structures is a set of simple, adaptable facilitation methods designed to make meetings more interactive, inclusive, and productive. Each structure replaces conventional habits like open discussion or status reporting with clear participation formats. Used across Agile, Lean, and organisational change initiatives, they provide structure without control, helping teams uncover insights and co-create better outcomes.
    Videos

    Addressing Systemic Issues in Agile Organizations

    Explores why Agile fails without addressing systemic issues, highlighting the need for organisational change, meaningful metrics, and the courage to make bold improvements.
    Videos

    7 deadly sins of Agile: Gluttony

    Explores how Agile teams can avoid overloading backlogs, Sprints, and products by focusing on prioritisation, value delivery, and lean, effective practices.
    Blog

    Automated Testing in a modern application lifecycle

    Explains the role of automated testing in modern software development, covering types, integration, benefits, challenges, and tools for maintaining code quality.
    Workshops

    The Importance of Batch to Optimise Flow

    Discover more about The Importance of Batch to Optimise Flow and how it can help you in your Agile journey!
    Blog

    Introducing Kanban for Professional Scrum Teams

    Learn how Kanban practices can be integrated into Professional Scrum teams to improve workflow, transparency, and delivery using the new Scrum.org PSK training and guide.
    Videos

    How to Achieve Predictability in Business through Agile Principles

    Learn how Agile principles help businesses improve predictability by addressing challenges, optimising systems, aligning goals, and adapting to change for consistent results.
    Videos

    Transform Your Leadership: The Power of Evidence-Based Management in Agile

    Discover how evidence-based management empowers Agile leaders to make data-driven decisions, foster continuous improvement, and boost team performance and collaboration.
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    Unlocking Rapid Delivery: Overcoming Common DevOps Challenges for Agile Success

    Explores common DevOps challenges to rapid delivery, highlighting automation, feedback loops, mindset shifts, and compliance for achieving agile, efficient software delivery.
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    Engaging with complexity - Team Foundation Server Edition

    Detailed walkthrough of a complex Team Foundation Server migration, covering remediation, hardware moves, upgrades, user management, and validation in large enterprise environments.
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    Mastering Azure DevOps: Avoiding Common Pitfalls for Agile Success

    Learn how to avoid common mistakes in Azure DevOps, improve agile workflows, maintain traceability, and simplify processes for better team productivity and project success.
    Videos

    What is the difference between resource efficiency and flow efficiency?

    Explains how resource efficiency focuses on maximising individual output, while flow efficiency optimises the entire workflow for better value delivery in Agile processes.
    Blog

    Upgrading from TFS 2008 and WSS v3.0 with SfTSv2 to TFS 2010 and SF 2010 with SfTSv3

    Step-by-step guide to upgrading TFS 2008 and WSS v3.0 with SfTSv2 to TFS 2010 and SharePoint 2010, including process template migration and data handling.
    Blog

    When should I use Areas in TFS instead of Team Projects in Team Foundation Server 2010

    Explains when to use Areas versus Team Projects in TFS 2010, comparing benefits, drawbacks, and best practices for managing multiple projects and process templates.
    Videos

    Mastering Caman Strategy: How to Leverage Azure DevOps for Effective Visualisation in Hybrid Work Environments

    Learn how to use Azure DevOps to set up and customise Caman boards for clear workflow visualisation, shared rules, and effective work management in hybrid teams.
    Videos

    Avoiding Agile Banditry: Why Story Points and Velocity Are Misleading Metrics

    Explains why story points and velocity can mislead Agile teams, and recommends focusing on throughput, cycle time, and customer value for effective performance measurement.
    Blog

    Create a Portfolio Backlog hierarchy in Team Foundation Server 2013

    Learn how to customise Team Foundation Server 2013 to add a multi-level Portfolio Backlog hierarchy by editing work item types, categories, and process configuration.
    Videos

    Harnessing Evidence-Based Management: Transform Your Decision-Making with Data-Driven Insights

    Learn how evidence-based management uses data and purposeful metrics to inform decisions, shape behaviours, and drive continuous improvement in organisations.
    Videos

    Unlocking the Power of Caman: Why It’s the Perfect Companion to Scrum for Process Optimisation

    Explains how Caman complements Scrum by providing transparency and insights to optimise workflows, identify bottlenecks, and improve processes across any industry.
    Videos

    Overview of 'applying metrics for predictability' Kanban course.

    Learn how to use Kanban metrics like cycle time and throughput to improve team predictability, make accurate forecasts, and deliver consistent project outcomes.
    Videos

    The Power of Immersive Learning in Agile Training

    Explores how immersive, hands-on learning in Agile training fosters real-world application, continuous improvement, and lasting organisational change through feedback and adaptation.
    Videos

    Mastering Evidence-Based Management (EBM) for Product Owners: Maximizing Value Delivery

    Learn how product owners use Evidence-Based Management (EBM) to make data-driven decisions, track key value metrics, and maximise product value and team engagement.
    Videos

    The Importance of Product Backlog Management in Today's Agile Landscape

    Explains why effective product backlog management is vital in Agile, highlights common pitfalls, and offers practical tips to improve team focus, transparency, and value delivery.
    Videos

    Mastering Product Backlog Management: Key Strategies for Agile Success

    Learn practical strategies for effective product backlog management in Agile, including prioritisation, refinement, stakeholder engagement, and tools to maximise team value.
    Videos

    Mastering Product Backlog Management: Insights from the New Scrum.org Course

    Learn practical skills for effective product backlog management, including item creation, prioritisation, breakdown, and alignment with business goals to boost Agile team success.
    Videos

    Why is Kanban such a popular approach for people in creative industries?

    Explains how Kanban helps creative teams organise workflows, reduce chaos, prioritise tasks, and improve efficiency without stifling creativity, using real-world examples.
    Signals

    Why Scrum Masters Need Technical Expertise to Guide Teams

    Scrum Masters need technical expertise to effectively support teams, understand best practices, and bridge gaps between process and real-world technical challenges.
    Signals

    We don’t have time for automation—but manual testing slows releases and quality

    Manual testing limits release speed and quality, while automation enables faster, more reliable software delivery by reducing regressions and tester workload.
    Tags

    Artificial Intelligence

    Leverage Artificial Intelligence to enhance decision-making, automation, and innovation in Agile, DevOps, and software development.
    Signals

    Scrum Teams don’t set the bar for quality—they meet it

    Scrum Teams uphold, not lower, quality by strictly following and evolving the Definition of Done, ensuring predictable releases and reducing technical debt and risk.
    Signals

    Scrum Teams don’t set the bar for quality—they meet it

    Explains why Scrum Teams must consistently meet, not lower, the Definition of Done to ensure software quality, manage risk, and prevent technical debt in agile projects.
    Signals

    The fastest way to cripple a Scrum Team? Hire the wrong Scrum Master

    Hiring an unqualified Scrum Master limits team growth, reduces agility, and hinders value delivery. Effective Scrum Masters drive change, coaching, and business alignment.
    Videos

    Transform Your Scrum Team in 90 Days: Strategies for Continuous Delivery and Empowerment

    Learn practical steps to help Scrum teams achieve continuous delivery, clarify business value, integrate feedback, and build empowerment within 90 days for lasting agility.
    Signals

    Building the wrong thing is worse than fixing a bug

    Most features don’t deliver value. Short feedback loops and real user input help teams avoid wasted effort by ensuring they build what users actually need.
    Videos

    Unlocking Value in DevOps: My Role as a Consultant in Driving Change and Overcoming Bottlenecks

    Explains how a DevOps consultant identifies and resolves technical and process bottlenecks, driving continuous improvement and value delivery within organisations.
    Course

    Professional Agile Leadership - Evidence-Based Management (PAL-EBM)

    Scrum.org created the Evidence-Based Management™ (EBM) framework which is an Agile approach to help leaders guide their teams toward continuously improving customer outcomes, organizational capabilities, and business results. EBM focuses on customer value and intentional experimentation to systematically improve an organization’s performance and achieve its strategic goals.
    Course

    Continuous Delivery Using Azure DevOps Services Training

    This two-day course provides students with the DevOps principles and related hands-on practices to work better as a team, scale their agility, share and integrate their work, and deliver working software continuously in order to enable faster delivery of value and receive early and valuable feedback.
    Course

    Applying Professional Scrum for Software Development (APS-SD) with Certification

    Experience APS-SD: Hands-on Scrum training for delivering quality software. Gain practical skills in Agile, DevOps, and Scrum principles. Free PSD I certification exam included. Enhance your software development expertise.
    Course

    Professional Scrum Master

    Our Professional Scrum Master Training Program features PSM Training from Scrum.org, delivered as an Immersive Learning Experience. It combines live, instructor-led sessions with additional offline exercises, covering the principles of the Scrum framework and the Scrum Master role. This multi-week format integrates real-world applications, encouraging continuous improvement through practical assignments.
    Tags

    Unrealised Value

    Unrealized Value is one of the four key value areas of Evidence‑Based Management and represents a group of measures focused on the potential value that could be captured with further improvements. Instead of being a single metric, it includes various indicators that assess untapped opportunities, such as latent market demand or areas for innovation. These combined measures offer insight into how much additional value remains available for the organization.
    Course

    Applying Flow Metrics for Scrum

    Elevate Your Scrum Mastery with ‘Applying Flow Metrics for Scrum’: Transform your Agile practices with our immersive, hands-on course. Dive deep into the world of flow metrics and emerge with the skills to enhance your team’s efficiency and delivery. Join us for a journey of practical learning and real-world application – it’s time to turn data into action!
    Course

    Applying Metrics for Predictability

    Join our immersive 8-week course to become an expert in agile metrics and forecasting. Gain the skills to predict project outcomes, reduce uncertainty, and improve your decision-making, all while learning at your own pace.
    Tags

    Current Value

    Current Value is one of the four key value areas of Evidence‑Based Management. Rather than being a single measure, it comprises a group of indicators that collectively assess the tangible, real‑time value a product or service delivers. This group of measures includes, for example, customer satisfaction data, revenue impact, and performance feedback—all of which help determine how much value is being realized at present.
    Course

    Agile Kata Professional

    Transform your agile journey with our 1-day Agile Kata course, designed to overcome the common challenges in agile transformations. Learn through a mix of instructor-led and hands-on activities, tailoring the Agile Kata pattern to fit your team’s unique needs and drive real organizational change.
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    Managing Projects Using Azure Boards Training

    Azure DevOps Services provide a set of cloud-hosted tools that software teams can use as an end-to-end solution to plan, develop, test, and deliver value in the form of working software. Azure Boards enable an agile team to plan, track, and discuss work across the entire development effort. This one day course will demonstrate how an agile team can configure and use Azure Boards effectively. To maximize learning, students will work in teams, in a common team project, on a common case study.
    Course

    Professional Scrum with Kanban (PSK) with Certification

    Professional ScrumTM with Kanban (PSK) is a 2-day course that teaches Scrum practitioners how to apply Kanban practices to their work. Through theory, case studies, and hands-on exercises, participants will understand the importance of transparency and flow as it pertains to the Scrum framework."
    Videos

    Navigating the Balance: How Lean Governance Can Boost Agility and Innovation in Your Organisation

    Explores how lean governance reduces unnecessary processes, enabling organisations to stay agile, meet compliance, and foster innovation without excess bureaucracy.
    Course

    Applying Scaled Portfolio Kanban

    Discover the transformative ‘Applying Scaled Portfolio Kanban’ course, equipping you with the tools to positively influence your organization. From setting up transparent systems to managing portfolios effectively, gain actionable skills for real-world impact.
    Course

    Applying Professional Kanban (APK) Course with Certification

    Revolutionize Your Team’s Performance with Kanban: Join our Immersion Training Course for a deep, practical dive into Kanban principles, designed to seamlessly integrate into your work life and foster continuous improvement and real-world application. Transform the way you deliver value today!
    Course

    Practicing Kanban Using Azure Boards

    All software development teams aim to enhance flow and throughput. This one-day course combines Kanban principles with Azure Boards, showing agile teams how to configure and effectively use the platform for Kanban practices. Participants will collaborate in teams on a shared project and case study to maximize learning.

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