a·gen·tic a·gil·i·ty class·i·fic·at·ion

Operational Practices: Streamlining Workflows for Continuous Improvement

Techniques and strategies to streamline workflows, optimise resources, enhance collaboration, and drive continuous improvement for effective value delivery.

Techniques and strategies for improving operational efficiency and delivery.

Image
https://nkdagility.com/resources/operational-practices/
Subscribe

Overview

Operational Practices encompass the techniques and strategies that organisations employ to enhance their operational efficiency and delivery capabilities. These practices are essential for fostering a culture of continuous improvement, enabling teams to respond swiftly to changing demands while maintaining high-quality outputs. By integrating methodologies such as Lean, Agile, and DevOps, organisations can streamline workflows, reduce waste, and optimise resource allocation.

The significance of Operational Practices lies in their ability to create a predictable and sustainable environment for value delivery. They empower teams to establish clear processes, enhance collaboration, and leverage data-driven decision-making, which collectively contribute to improved performance and customer satisfaction. This long-term, systemic approach ensures that operational improvements are not merely reactive but are embedded within the organisational culture, promoting resilience and adaptability.

Operational Practices also facilitate the alignment of team efforts with strategic goals, ensuring that every action taken contributes to the overarching mission of the organisation. By focusing on these practices, teams can cultivate an environment where innovation thrives, and value is consistently delivered, ultimately leading to a more agile and responsive organisation that can navigate the complexities of modern product development and market dynamics.

Views:
Subscribe
Engineering Excellence

Explains how audience-based deployment and testing in production enable faster feedback, safer rollouts, and higher software quality by targeting real …

Blog Blog
Read more about Testing in Production Maximises Quality and Value
Engineering Excellence

NKD Agility helped SLB unify 800+ engineering teams by consolidating DevOps systems, standardizing processes, and improving visibility, collaboration, …

Case-Studies Case-Studies
Read more about From Fragmentation to Flow: How NKD Agility Helped SLB Consolidate Systems and Standardize Engineering Practice Across 800+ Teams
DevOps

Continuous delivery is achievable for any software, regardless of complexity. Success depends on investment in automation, quality, and process …

Blog Blog
Read more about Stop Hiding Behind Complexity and Start Delivering Continuously
Product Development

Excessive handoffs in software development create delays, reduce quality, and harm team morale. Learn how eliminating handoffs boosts agility, flow, …

Blog Blog
Read more about Why Handoffs Are Killing Your Agility
Product Development

Measuring individual cycle time in Kanban misleads teams, hides real bottlenecks, and harms flow. Focus on system-wide metrics like PCE, WIP, and …

Blog Blog
Read more about Why Measuring Individual Cycle Time is Killing Your Flow (And What to Do Instead)
Product Development

Continuous Improvement is the ongoing practice of relentless reflection and adaptation, driven by empirical evidence, aimed at consistently enhancing …

Tags Tags (123)
Read more about Continuous Improvement
Product Development

Comprehensive guide to using OKRs for shared focus, measurable outcomes, and strategic learning, including roles, events, best practices, and common …

Guides Guides
Read more about OKR Guide - A Social Discipline for Shared Focus, Measurable Contribution, and Strategic Learning
DevOps

Discover why “done” means live in production—not just code complete. Learn to deliver real value, close feedback loops, and drive outcomes that …

Videos Videos
Read more about Why “Done” Only Counts When It’s Live: Moving Beyond Fake Finishes to Real Value in Software Delivery
Engineering Excellence

Adding more staging environments does not reduce deployment risk; true safety comes from automated testing, continuous integration, and quality …

Signals Signals
Read more about Do More Staging Environments Really Reduce Deployment Risk
DevOps

Explore proven strategies from Azure DevOps for building resilient, reliable software systems—covering transparency, automation, telemetry, incident …

Videos Videos
Read more about Mastering Site Reliability: Insights from Azure DevOps on Building a Resilient Live Site Culture
DevOps

Applying software engineering principles to ensure scalable and reliable systems.

Tags Tags (5)
Read more about Site Reliability Engineering
Product Development

Scrum teams must deliver working software to real users every Sprint; true progress is measured by delivery to production, not just by completing …

Blog Blog
Read more about Delivery is the only Measure of Progress in Scrum
Lean

Explores how effective capacity planning shifts focus from individual hours to system-level flow, using Lean and Agile principles to improve …

Blog Blog
Read more about Rethinking Capacity Planning
Product Development

Visualising workflows to identify inefficiencies and optimise value delivery.

Tags Tags (0)
Read more about Value Stream Mapping
Engineering Excellence

Explains how fragmented automation and tool silos harm software delivery, and advocates for unified engineering systems and platform engineering to …

Blog Blog
Read more about Stop Building Silos. Start Building Systems
Engineering Excellence

NKD Agility helped SLB unify build and release processes across 90 teams in 13 countries, boosting team ownership, efficiency, and engineering …

Case-Studies Case-Studies
Read more about Engineering Excellence in Action: How NKD Agility Helped SLB Streamline Build and Release Across 90 Teams and 13 Countries
Product Development

Explains how the Definition of Done evolves in Scrum, aligning team practices with organisational standards to ensure consistent quality, compliance, …

Blog Blog
Read more about Your Evolving Definition of Done
Product Development

Velocity measures how quickly teams turn ideas into value, using build, test, deploy, and feedback times—not just story points—to track real delivery …

Signals Signals
Read more about Velocity isn’t how many story points a team burns down
Technical Leadership

Using data, metrics, and feedback to drive continuous improvement in teams and processes.

Tags Tags (84)
Read more about Metrics and Learning
Engineering Excellence

Measuring the time from work initiation to customer delivery, helping teams monitor workflow efficiency and improve value delivery.

Tags Tags (2)
Read more about Lead Time
Engineering Excellence

Explains why promoting code through multiple branches slows delivery, increases risk, and suggests GitHub Flow or Release Flow as simpler, safer …

Blog Blog
Read more about Stop Promoting Branches
DevOps

Balancing risk and speed when getting software into production.

Tags Tags (14)
Read more about Deployment Strategies
Lean

Optimising the throughput of work across the value stream to improve speed and reduce bottlenecks.

Tags Tags (42)
Read more about Flow Efficiency
Product Development

Explains how Scrum teams can strategically allow unfinished work to flow across Sprint boundaries, enhancing throughput, responsiveness, and …

Blog Blog
Read more about Work can flow across the Sprint boundary
Product Development

Optimise Agile execution with Agile Planning Tools. Enhance backlog management, forecasting, and collaboration across teams.

Tags Tags (18)
Read more about Agile Planning Tools
Technical Leadership

Explains how technical leaders can break down organisational silos and enforce better branching, team structures, and architecture to improve software …

Newsletters Newsletters
Read more about Break organisational silos and stop tolerating bad branching models
Product Development

The Scrum Master is an accountability in Scrum, responsible for enabling the effectiveness of the Scrum Team and fostering continuous improvement …

Tags Tags (96)
Read more about Scrum Master
Product Development

Value in software is only realised through delivery. Frequent releases validate assumptions, reduce risk, and enable rapid feedback, adaptation, and …

Blog Blog
Read more about Without Delivery, There Is No Value
Product Development

Explains the difference between subjective goals and the objective Definition of Done in Scrum, highlighting how clear, measurable criteria ensure …

Blog Blog
Read more about Definition of Done - Objective vs Subjective
Engineering Excellence

Stop relying on memory for quality. Discover why automated pipelines beat manual checks, and how embedding quality gates ensures trust, speed, and …

Videos Videos
Read more about Stop Hoping for Quality: Why Automated Pipelines Are the Only Way to Deliver with Confidence
Engineering Excellence

One Engineering System (1ES) is a strategic standardised, integrated framework designed to streamline software development by unifying tools, …

Tags Tags (4)
Read more about One Engineering System
Engineering Excellence

Automating builds, tests, and deployments with Azure Pipelines.

Tags Tags (9)
Read more about Azure Pipelines
Kanban

Explains why a “Blocked” column in Azure DevOps hinders workflow, and suggests using tags and tracking to manage blocked work more effectively and …

Signals Signals
Read more about Why Using a Blocked Column in Azure DevOps Is a Mistake
Product Management

Transform your organisation with the Agile Product Operating Model, blending agile practices and product management to deliver consistent, …

Tags Tags (5)
Read more about Agile Product Operating Model
Scrum

NKD Agility helped the Ghana Police Service drive organisational change using Scrum, enabling continuous improvement, transparency, and local …

Case-Studies Case-Studies
Read more about Policing for the 21st Century: How NKD Agility Enabled Organisational Change in the Ghana Police Service
Product Development

Manage Agile projects effectively with Azure Boards. Track work, optimise planning, and improve team collaboration.

Tags Tags (4)
Read more about Azure Boards
Product Development

Minimising waste while maximising learning in product creation.

Tags Tags (13)
Read more about Lean Product Development
Lean

Applying Lean principles to reduce waste and improve efficiency in workflows.

Tags Tags (29)
Read more about Lean Thinking
Engineering Excellence

Explains how short-lived topic branches in source control improve software quality, enable modularity, speed up integration, and support agile, …

Blog Blog
Read more about Why Topic Branches Drive High-Quality Delivery
Scrum

Getting Started with the Definition of Done (DoD). Every team should define what is required, what criteria must be met, for a product increment to be …

Tags Tags (28)
Read more about Definition of Done
Engineering Excellence

Unlock a smarter Definition of Done—start small, evolve standards, and build team momentum without overwhelm. Discover how progress drives excellence.

Videos Videos
Read more about How to Evolve Your Definition of Done: Start Small, Grow Smarter, and Build Lasting Momentum
Engineering Excellence

Is your team’s “done” really done? Discover how a clear, objective definition of done boosts quality, agility, and trust in product delivery.

Videos Videos
Read more about Why Your Definition of “Done” Is Holding Back Quality, Agility, and Trust—And How to Raise the Bar
Engineering Excellence

Stop firefighting late-stage bugs—discover how shifting left saves time, money, and reputation by building quality in from the start. Learn the …

Videos Videos
Read more about Stop Firefighting Bugs: Why Shifting Left Saves Time, Money, and Your Reputation
DevOps

Unlock legacy system agility—discover how DevOps transforms slow, brittle tech into fast, scalable, and change-ready platforms without starting from …

Videos Videos
Read more about DevOps: The Practical Path to Modernising Legacy Systems Without Starting Over
Scrum

Explains how the Scrum Master is accountable for enabling effective product delivery, fostering team success, and ensuring each sprint produces a …

Blog Blog
Read more about The Scrum Master is accountable for Delivery
Engineering Excellence

Stop flying blind after release—learn why telemetry is vital to your Definition of Done and how real feedback drives better software, value, and team …

Videos Videos
Read more about Stop Flying Blind: Why Telemetry Belongs in Your Definition of Done
Product Development

Tracking the time taken to complete a unit of work from start to finish.

Tags Tags (6)
Read more about Cycle Time
Product Development

Continuous Delivery is the practice of frequently delivering small increments of valuable product directly to real users, enabling rapid feedback, …

Tags Tags (47)
Read more about Continuous Delivery
Kanban

Explains the difference between waiting and blocked tasks, why clear distinction matters in workflows, and how to track and address sources of delay …

Signals Signals
Read more about Not all delays are the same
Product Development

Improve clarity and readiness with Backlog Refinement. Ensure work is well-defined, prioritised, and ready for execution.

Tags Tags (13)
Read more about Backlog Refinement
Product Development

Explains how Kaizen’s continuous improvement principles enhance Scrum and Agile teams, with practical tips for retrospectives, workflow optimisation, …

Videos Videos
Read more about The Power of Kaizen: Continuous Improvement in Scrum and Beyond
Kanban

Learn how Kanban boosts transparency in software engineering, helping teams visualise workflows, identify bottlenecks, and drive continuous …

Videos Videos
Read more about Maximizing Transparency and Improvement in Software Engineering with Kanban
Kanban

Kanban focuses on improving workflow by removing bottlenecks and constraints, reducing work in progress, and increasing process efficiency—not by …

Signals Signals
Read more about At the end of the day, Kanban is about improving flow
Kanban

Comprehensive reference outlining Kanban principles, practices, and metrics for optimising workflow, value delivery, and continuous improvement in …

Guides Guides
Read more about Kanban Guide
Product Development

Explains how Scrum Teams can use Kanban practices to optimise workflow, track flow metrics, and enhance transparency, efficiency, and continuous …

Guides Guides
Read more about Kanban Guide for Scrum Teams
Kanban

Limiting work in progress in Kanban helps teams focus, spot bottlenecks, maintain quality, and deliver value efficiently by ensuring a sustainable, …

Videos Videos
Read more about Why Limiting Work in Progress is Key to Success in Kanban
Kanban

Explains how Kanban visualises workflows, tracks metrics, and supports continuous improvement, helping teams identify bottlenecks and enhance …

Videos Videos
Read more about Understanding Kanban: A Tool for Transparency and Continuous Improvement
Kanban

Learn how Kanban’s pull-based system boosts workflow efficiency by visualising tasks, setting WIP limits, managing bottlenecks, and enabling …

Videos Videos
Read more about Mastering Kanban: Creating a Pull-Based System for Workflow Efficiency
Engineering Excellence

Ensure software quality and reliability with Automated Testing. Detect issues early, reduce manual effort, and accelerate delivery.

Tags Tags (14)
Read more about Automated Testing
Product Development

Measuring individual cycle time overlooks team performance and system bottlenecks. Focus on lead time, throughput, and process efficiency to improve …

Signals Signals
Read more about Why Measuring Individual Cycle Time Fails to Help Teams

Our Happy Clients​

We partner with businesses across diverse industries, including finance, insurance, healthcare, pharmaceuticals, technology, engineering, transportation, hospitality, entertainment, legal, government, and military sectors.​

Alignment Healthcare Logo

Alignment Healthcare

Cognizant Microsoft Business Group (MBG) Logo

Cognizant Microsoft Business Group (MBG)

Workday Logo

Workday

Emerson Process Management Logo

Emerson Process Management

Freadom Logo

Freadom

Akaditi Logo

Akaditi

Bistech Logo

Bistech

Slaughter and May Logo

Slaughter and May

NIT A/S

Brandes Investment Partners L.P. Logo

Brandes Investment Partners L.P.

YearUp.org Logo

YearUp.org

Slicedbread Logo

Slicedbread

Big Data for Humans Logo

Big Data for Humans

Capita Secure Information Solutions Ltd Logo

Capita Secure Information Solutions Ltd

Lean SA Logo

Lean SA

DFDS Logo

DFDS

CR2

Schlumberger Logo

Schlumberger

Department of Work and Pensions (UK) Logo

Department of Work and Pensions (UK)

Washington Department of Enterprise Services Logo

Washington Department of Enterprise Services

Royal Air Force Logo

Royal Air Force

Nottingham County Council Logo

Nottingham County Council

Washington Department of Transport Logo

Washington Department of Transport

New Hampshire Supreme Court Logo

New Hampshire Supreme Court

Schlumberger Logo

Schlumberger

YearUp.org Logo

YearUp.org

Xceptor - Process and Data Automation Logo

Xceptor - Process and Data Automation

New Signature Logo

New Signature

Epic Games Logo

Epic Games

Milliman Logo

Milliman