Customer Satisfaction

Enhancing customer happiness through effective measurement and strategies for optimal product alignment.

Evaluating and improving customer satisfaction involves understanding user needs, gathering feedback, and aligning product offerings with market demands. Posts should explore measurement techniques, feedback loops, user experience design, and strategies for fostering engagement, ensuring that products resonate with target audiences and drive loyalty.

Professional Product Discovery and Validation Skills (PPDV) with a friend in September!

🚀 Last chance! Join our Product Validation Workshop with Dr. Joanna Plaskonka. Only 5 days left for a 50% member discount! Book now! 🎟️
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Empowering Users: Transforming Products from Burdens to Essential Tools

Transform your product’s perception! Discover how empathy and open communication can turn users into empowered partners in success.
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The Power of Kindness in Agile: A Core Virtue for Success

Discover how kindness transforms Agile! Explore empathy’s role in boosting customer satisfaction and employee engagement for organisational success. 🌟
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What has the initial response been to the immersive learning experiences, how do you see that evolving?

Discover the buzz around our new immersive learning experiences for Scrum! Join Martin Hinshelwood as he shares initial feedback and future insights.
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Most Common Thing You Hear in a PSM 1 Course?

Discover the most common insights from delegates in a PSM 1 course with Martin Hinshelwood. Join us for a quick dive into Scrum training! #shorts #agile
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Rethinking the Statement of Work: How to Truly Meet Client Needs Beyond the Contract

Unlock the secret to client satisfaction! Discover why focusing on real needs, not just the SoW, is key to delivering lasting value in consulting.
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Why I miss Orange and why Vodafone suck!

Discover why Martin Hinshelwood misses Orange and shares his frustrating experience with Vodafone’s customer service. A must-read for mobile users!
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Office 2010 First run

Discover the exciting first run of Office 2010! Join Martin Hinshelwood as he explores new features and user-friendly enhancements. Dive in now!
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Mobile Device Center

Explore the limitations of Mobile Device Center and its syncing issues with Windows Vista. Join the discussion on improving Microsoft’s mobile solutions!
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Connect with Martin Hinshelwood

If you've made it this far, it's worth connecting with our principal consultant and coach, Martin Hinshelwood, for a 30-minute 'ask me anything' call.

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