Professional Organisational Change Ghana Police
Explores the Ghana Police Service’s shift to a modern, professional model using servant leadership, agile frameworks, and strategic change to restore …
NKD Agility helped the Ghana Police Service drive organisational change using Scrum, enabling continuous improvement, transparency, and local ownership across all levels.
The Ghana Police Service (GPS) , one of West Africa’s largest public institutions, faced entrenched structural challenges: rising crime, limited public trust, and decades of fragmented reform efforts. With over 33,000 officers and 14,000 support personnel, modernising such a vast and hierarchical system demanded more than surface-level change.
Under the leadership of Inspector General of Police (IGP) David Asante-Apeatu , GPS aimed to become one of the world’s top ten police forces within four years, aligned with UN Sustainable Development Goal 16. The question wasn’t just what to change, but how to change in a system optimised for command and control, not learning and adaptation.
The IGP had experienced Scrum firsthand during his time at Interpol. GPS didn’t ask for training. They committed to transformation. The objective: build an empirical, accountable, and transparent system of work that could enable change at every level—from headquarters to regional commands.
NKD Agility, working with regional partner Akaditi , quickly identified that the core dysfunction wasn’t knowledge or commitment—it was structural:
GPS needed more than Agile practices. They needed a social technology for coordinating learning and leadership across a hierarchy.
Martin Hinshelwood from NKD Agility delivered the first-ever Applying Professional Scrum (APS) classes in West Africa—designed not as workshops, but as hands-on, full-sprint experiences.
Meanwhile, at the leadership level, NKD Agility, in collaboration with Akaditi, supported the IGP in establishing the Transformation Programme Office (TPO)—a full Scrum implementation using the Evidence-Based Management (EBM) framework. The IGP acted as Product Owner, setting objectives for 28-day Sprints that drove transformation initiatives from drone squads to ePolicing rollouts.
Even officers initially skeptical of Scrum were converted through experience: not by persuasion, but by building, delivering, and improving.
This engagement reframed change as a professional discipline.
The Ghana Police Service didn’t wait for a perfect plan. With Akaditi & NKD Agility’s support, they created a system for learning in public, led by the IGP and backed by the President of Ghana. Their transformation wasn’t top-down, but distributed, enabled by structure and experimentation.
Scrum didn’t modernise the Ghana Police Service. It gave them a system to modernise themselves. And that’s the point.
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If you've made it this far, it's worth connecting with our principal consultant and coach, Martin Hinshelwood, for a 30-minute 'ask me anything' call.
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