TL;DR; Highlights the value of people from non-traditional backgrounds, like helpdesk professionals, sharing their knowledge and experiences through blogging.
I always like to see people for whom it is traditionally unlikely to blog to start contributing to that big knowledgebase in the either that is the blogosphere. I would like to call attention to Eric McCarthy who started blogging today and call out to all other helpdesk Hero’s to join the fray…
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