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Microsoft Answer for the end-user

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2 minute read

Up until now the only avenue for your average Vista user for support was to trawl the MSDN Forums, Technet Forums and the Support site for some elusive piece of information that is buried among all that technical BS that we teckies like to call help.

All that has now changed with the addition of the Answers  forum!

This will be a no nonsense, non technical forum for real users to get real answers. The forum will follow the format that he user sees in the control panel of Vista so here are the topics:

Windows Vista Forums

Tap into the expertise and enthusiasm of Windows Vista customers and Microsoft support professionals.

Microsoft Answer for the end-user  

Windows Update 

Automatically keep software up-to-date

Microsoft Answer for the end-user  

Hardware and Drivers 

Add hardware, update drivers

Microsoft Answer for the end-user  

Wireless, Internet, and Networking 

Connect to a network

Microsoft Answer for the end-user  

Security and Privacy 

Adjust settings, manage user accounts

Microsoft Answer for the end-user  

Improve Peformance 

Run Windows Vista better, faster

Microsoft Answer for the end-user  

Install, Upgrade, and Activate 

Troubleshoot Windows Vista installation

Microsoft Answer for the end-user  

Sound and Media 

Work with music, pictures, video

Microsoft Answer for the end-user  

Programs 

Internet Explorer, Windows Mail & others

Microsoft Answer for the end-user  

Gaming 

Install, troubleshoot, set parental controls

Microsoft Answer for the end-user  

Appearance and Personalization 

Add gadgets, adjust screen resolution

Now, for those Blue badge holders and us MVP’s that have been asked to moderate there are strict rules around making sure that both the Questions and the Answers are non threatening and non technical.

These forums are specifically targeted at Vista, but if they are successful, there may be more forums added in the future. Maybe for things like Sharepoint and Office, and it may include many other products (deliberately vague).

Lets get Answering  …but remember, no techno-babble!

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