naked Agil·ity

Terms of Business

Real agility means evolving your system of work—not managing more tasks. With the right support, your teams adapt faster, deliver smarter, and create lasting value.

Last Updated: 2025-05-28
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We offer outcome-focused consulting services delivered through a timeboxed retainer model. Rather than buying hours, you retain a percentage of our capacity to co-create meaningful outcomes. We focus on helping you evolve your system of work—not just deliver tasks. If you’re not satisfied, we refund your fee.

We are transparent, collaborative, and committed to protecting your confidentiality. We will sign any reasonable NDA, and any intellectual property created specifically for you remains yours.

Please refer to working with us and privacy practices for additional information on our practices.

Our business model

We work on a timeboxed retainer basis. You retain a percentage of our working time—typically 10% or 25%—and we spend the time required within that limit to deliver valuable outcomes. There is no fixed scope, and no change orders—just a shared commitment to evolving your system of work.

You’re not buying hours. You’re retaining strategic capacity—continuous access to expert collaboration without transactional overhead. You shouldn’t need to make a financial decision every time you need support. These engagement levels reflect ongoing involvement and commitment, not time blocks. The hours are indicative only; we typically invest more time early in the engagement, which is why we don’t start more than one at a time.

Engagement Level%~Hours/WeekTypical Involvement
Occasional5%~1–2 hrsLight input, async feedback, occasional check-ins
Advisory25%~1 dayRegular reviews, pairing, shaping delivery and direction
Embedded50%~2 daysDeep collaboration, hands-on support, stakeholder contact
Fractional Exec75%~3 days (circa)Transformation ownership, org-level impact
Full-time100%~4 days (circa)Not offered; full-time role equivalent

Service Scope & Change Flexibility

We don’t fix scope up front. We work within the constraints of the retainer and adapt continuously based on evolving needs.

You get flexibility without micromanagement. We get clarity without red tape.

Our services are timeboxed, prepaid, and delivered collaboratively. We are not a body shop. We help you examine and evolve your systems—your ways of working—not just deliver tasks.

Shared Responsibilities

We succeed together. This means active, open collaboration between your team and ours.

When both sides are engaged, we make meaningful change happen.

For services delivered within the United Kingdom:

This clause applies only to UK engagements. It does not affect services delivered outside the United Kingdom.

Terms of Payment

Intellectual Property & Confidentiality

Each party agrees to keep confidential any information marked as confidential or which would reasonably be considered confidential. Confidential information may be disclosed to employees and subcontractors bound by equivalent confidentiality obligations. Disclosure is permitted when required by law or with prior written consent.

Location, Rates, and Onsite

Commercial Terms

We keep billing simple, clear, and consistent with our ethos: outcome-focused work, full transparency, and flexibility within agreed bounds. We minimise admin overhead, avoid surprises, and work with your finance team to make the process smooth.

Travel & Expenses

We keep travel lean, fair, and agreed in advance.

This approach avoids complexity while ensuring you’re never surprised.

Invoicing

Engagement Rates

Fees are all-inclusive for remote work.

Level%WeeklyMonthlyQuarterly
Occasional5%£567£1,192£2,470
Advisory25%£6,800£14,300£29,500
Embedded50%£13,600£28,600£59,000
Fractional Exec75%On requestOn requestOn request
Full-time100%Not offeredNot offeredNot offered

These fees do not include training, however, the quarterly retainer includes a 40% discount on training.

Training Rates

We publish our training class pricing for transparency. All prices below are in GBP and exclusive of VAT:

Level12 Students16 Students20 Students24 StudentsPublic Rate
Beginner£10,800£12,060£13,410£14,850£705
Intermediate£13,165£14,425£15,775£17,215£845
Advanced£15,525£16,785£18,135£19,575£985

These rates apply to private onsite or virtual training where all participants are from the same company.

Private training costs vary depending on the course being delivered and do not include T&E. An invoice would be provided up-front, and a deposit is required to secure dates. The deposit will be deducted from the final cost + T&E and will be due by the end of the training or the week in which the training occurs, whichever comes first, and unless otherwise agreed, is due upon receipt.

Prices are variable based on the length of commitment and agreements around travel, expenses, & training and are for illustrative purposes only.

For onsite, travel time is charged at the relevant day rate and is exclusive of Travel & Expenses.

Public class pricing reflects the per-person rate.

Rates & Discounts

Cancellation Policy

Working Environment & Access

We work securely, independently, and with only the access needed to deliver outcomes.

This keeps delivery fast, secure, and focused—without unnecessary operational drag.

Knowledge Sharing & Open Contribution

We encourage our consultants to contribute back to the broader community through blog posts, talks, or open-source projects—especially when tackling real-world technical challenges during engagements. However, no client-specific or identifiable information will ever be shared.

This approach supports transparency, learning, and the evolution of better practices while fully respecting client confidentiality.

Responsible AI & Agentic Systems

We use AI tools responsibly to accelerate insight, explore ideas, and support co-creation—but always with human agency and judgment at the centre.

We are committed to ethically sound and practically grounded use of AI in every engagement.

Health, Safety & Duty of Care

We’re committed to safe and respectful collaboration, onsite and online.

Engagement Duration

Each engagement begins upon written acceptance and initial payment. Unless otherwise agreed, retainers renew monthly or quarterly, depending on the selected plan. Either party may choose not to renew with written notice prior to the next billing period.

Limitation of Liability

We carry £1,000,000 GBP professional indemnity insurance and operate under reasonable limits of liability. We are not liable for indirect or consequential loss. If there’s a concern, we’ll address it directly and transparently.

Issue Resolution

If an issue arises, we commit to open, respectful dialogue to resolve it quickly. Legal action is always a last resort.

Final Notes

If you have any questions, contact clientservices@nkdagility.com .

Connect with Martin Hinshelwood

If you've made it this far, it's worth connecting with our principal consultant and coach, Martin Hinshelwood, for a 30-minute 'ask me anything' call.

Our Happy Clients​

We partner with businesses across diverse industries, including finance, insurance, healthcare, pharmaceuticals, technology, engineering, transportation, hospitality, entertainment, legal, government, and military sectors.​

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