I am having a problem on my blog with comments. Namely that you cant see any! This is the downside of relying on a third party tool, but do the problems out weight the benefits?
I am having problems with Disqus on WordPress in Chrome; My comments don’t load, and they do not load the first time in the admin system either. In the Admin system a reload of the page fixes the issue, but on the site, nada.
Figure: Even on short posts there are no comments
Figure: No comment in admin until a reload
http://blog.hinshelwood.com
- What could be the problem?
- How do I fix it?
<RANT>
Above s the exact information that I put in an email to help@disqus.com, and do you know the response I got!
Hi Martin,
Sorry to hear you’re having trouble. To help us get to the bottom of this, kindly forward us the following information:
– a link to a page experiencing this issue;
– a step-by-step process to reproduce the issue on our end;
– screenshots of any errors or irregularities in this process — for more information on how to take a screenshot, visit http://take-a-screenshot.org/
– web browser and version being used, e.g. Internet Explorer 9 or Firefox 4 — to determine this information, visit http://www.whatbrowseramiusing.co/Kind Regards,
Ryan
Now I do not know who Ryan is or even if he exists, but all of those questions are already answered by looking at the original email.
- Why is it that they never read that first email?
Come on guys, you can do better!
<RANT>
So I still need to reply:
<RESPONCE>
Ryan,
If you had taken a movement to read my first email, you would have seen all of the answers that you requested. In the future I will remember to send you a blank email with only a subject first so you can provide the reply you did without looking foolish. Anyhoo, here is the information that you requested extracted from the email you already have:
>>a link to a page experiencing this issue;
All pages as describes. Go to any single blog post page, but the one depicted in the screenshot would be you best bet (http://blog.hinshelwood.com/ahaaaa/) its an old post, but short so loads quickly.
>>a step-by-step process to reproduce the issue on our end;
- Go to individual post page on site
e.g. http://blog.hinshelwood.com/ahaaaa/ (as depicted in the screenshot)
- See problem that is demonstrated in this screenshot
Figure: Same problem exists in this screenshot
>>screenshots of any errors or irregularities in this process — for more information on how to take a screenshot, visit http://take-a-screenshot.org/
Original email bellow contained screenshots. See “Figure: Even on short posts there are no comments” and “Figure: No comment in admin until a reload” below (*note your email tool has stripped them out but you can clearly see where they were provided). I have provided them here again as well as a link to a blog posts with all of the information available.
>>web browser and version being used, e.g. Internet Explorer 9 or Firefox 4 — to determine this information, visit http://www.whatbrowseramiusing.co/
As you can see from the screenshots provided I am using Chrome. The problem does not resent itself in IE9.
Figure: The version of Chrome I currently use
Figure: The version of IE that I use
Please do not hesitate to contact me if you have any further problems extracting information from an email or even new ones that are not answered here.
<RESPONCE>
Let see if I get any help… I can’t think I am the only one who’s blog does not work with Chrome.
